Warranty
2 Year Residential Call-Out Parts and Labour Warranty
This product is covered by a comprehensive 2 year On-Site parts and labour warranty for issues that have occurred during normal usage within a residential home.
Warranty includes 10 Year Motor cover, Lifetime Frame cover as standard.
On the rare occasion that a problem occurs we will resolve your issue in the following fashion;
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Through consultation with our technical support staff (via email, phone or live messenger chat).
- Provision of replacement components and easy-to-follow instructions. Parts and Postage covered.
- Repair or replacement at your premises. Parts, Labour and On-Site technical call-out covered.
ProActive Fitness is a UK based product design company specialising in fitness equipment. Our in-house physiotherapist works closely with the design and servicing teams to produce effective, functional products suited to the rigors of use.
We have an experienced service department with excellent product knowledge who work quickly and effectively to resolve any technical related issues. All parts are stored in-house.
When purchasing from ProActive Fitness you not only receive excellent products but you get the peace of mind that comes from ordering at source, safe in the knowledge you’re in the hands of a specialist.
Shipping
2 person Installed delivery (as standard)
Due to the size and weight of this specialist equipment we offer a 2 person installed delivery solution as standard.
- We will contact you following your purchase to determine your requirements
- A suitable delivery time / date will be agreed with you.
- Our delivery team will contact you on approach to confirm their arrival time.
- A professional installation will be performed to the specified location including construction / full testing / demonstration / packaging removal.
We aim to perform your delivery within 7-10days of your order
Quotation is for weekday service
Timescales and costs quoted for UK mainland addresses excluding the following post codes BT, HS, IV, AB, PH, PA, DD, KW. Contact for applicable quote.
Familiarise yourself with full delivery terms including receipt procedure prior to order.
Full level of service offered as standard.
Bespoke arrangements can be made if non-ground floor installation is required
If either weekday or 7-10 day delivery timeframe is not suited please enquire for alternative options.
